1. For how long will delivery of exams be suspended at British Council?
To protect the health of all our test takers, we are strictly following national authority guidance in response to Covid-19. We have suspended exams delivery until 30 April, but the deadline may be extended according to guidelines from national authorities.
Registrations are open for exams that are scheduled after the current suspension deadline.
2. My exam has been suspended. Can I transfer my registration to another date?
Yes, this is possible for most exams including IELTS and Cambridge English. Please check the registration page for details of available sessions.
If you registered for your exam directly with an awarding body, please follow their guidelines.
3. I registered for an exam through one of your partners. How can I transfer to another date?
Please contact the test centre you registered with to transfer your test date.
4. When and how will I receive my exam results?
Your exam results will be processed as normal for all exams that took place before the suspension.
You can preview your IELTS test results on the Test Taker Portal - 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.
IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.
Cambridge English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.
We are not able to provide test results over the phone, by email or fax for security reasons.
5. Will test results be issued by deadlines?
The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results. However, the current situation is extremely challenging and with office closures and staff working under extraordinary circumstances there may be slight delays. If this does happen, we will inform you immediately.
6. Your office is closed to the public. How can I receive my test certificate?
Most of our exams teams are currently working from home because of office closures, so they are not able to despatch certificates in the usual way. Because of this, if your IELTS TRFs and Cambridge English certificates were not delivered to you by post/courier or face-to-face prior to our office closure, we will hold them in secure conditions until we are able to despatch them either to individual candidates or the school/institution through which you registered.
Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.
It will not be possible to collect your TRF or certificate in person at the British Council exam centre while our offices are closed.
7. Will you be organising additional sessions for Cambridge English exams in the future?
We are working with Cambridge English to agree a calendar of sessions that will meet the needs of both our individual candidates and the schools/institutions that register candidates with us. This is a work in progress. Please keep checking our website for up to date information about the exam session calendar.
8. Can you send a message to my university confirming that my exam was cancelled?
If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended. If you were registered for a Cambridge English exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to [email address] with details of your test and where you would like the information to be sent to.
9. How can I contact Customer Service?
While our offices are closed, our customer services teams will support you via phone and email. We are working hard to respond to every request, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.