If you are not happy with your results, you can request your test to be re-marked. This service is known as Enquiry on Results. You can make an Enquiry on Results request at any point up to eight weeks after the test day. The current fee is 45 euros.
Please note that according to the paragraph 14.2 of British Council Terms and Conditions of the Aptis ESOL test, the British Council does not allow candidates, test centres or institutions to see or review the answers of the marked Aptis ESOL tests in any instance of the marking process and/or as part or after an Enquiry into Results. This is in line of practice of other Awarding Boards and the British Council would not provide exam answers under a subject access request.
How to submit an Enquiry on Results?
You should submit your Enquiry on Results request via our online form available at the end of the page, together with a proof of payment to the centre where you took your Aptis ESOL test.
How does it work?
You may only ask for a re-marking of the entire test, and not for a single component. Grammar and vocabulary, reading and listening components checks are conducted by the system, to ensure they have been marked accurately.
The speaking and writing components are re-marked by senior examiners. Re-marked test results are considered final.
If your overall CEFR level increases after the re-marking, you will be refunded the full enquiry on results fee, and we will issue you with a new Aptis ESOL certificate.
If your CEFR level remains the same or changes in a single component, but the overall CEFR level does not change, the fee will be retained, and you will be informed.
The outcome of the Enquiry on Results is considered final. The results from the remarking process will be available after ten working days.
View the Aptis ESOL Appeals and Complains Policy
Enquiry on Results Aptis ESOL