Cancellation and refund policy

Aptis ESOL - Cancellation and Refund Policy

To apply for a cancellation or a refund, you need to complete and submit the online refund form available at the bottom of this page.

A cancellation and refund of the examination fee is possible under the following conditions:

• If a refund request is submitted within 14 calendar days after the date of confirmation of payment, you will receive a reimbursement of the test fee and no administration costs will be deducted. Alternatively, you may request a transfer of your entry to another available test date, at no cost.
• If a refund request is submitted outside the 14-day cancellation period but before 48 hours prior to the test date, you will receive a reimbursement of your test fee minus an administration fee of 22€ for Aptis ESOL General and 26€ for Aptis ESOL Advanced. Alternatively, you may request a transfer of your entry to another available exam date, upon payment of the above administration fees above.
• If you cancel your Aptis ESOL test registration outside the 14-days cancellation period but within 48 hours to the test date, no refund or transfer will be issued, except in case of certified illness or compassionate reasons.
• If a refund request is submitted for certified illness or compassionate reasons (injury, adversity - e.g., theft or traffic accident - loss of family member up to second degree), you can submit a request up to 4 weeks after the test date. You will receive a reimbursement of your test fee and no administration costs will be deducted. Alternatively, you may request a transfer of your entry to another available test date, at no cost. You must attach to your request written evidence (see Documentation section below).
• If you have booked your test through a Partner Institution or Agent, the request for cancellation or transfer should be submitted to the said Institution. 

Documentation

To cancel your test date, please complete the Cancellation & Transfer Request Form available at the end of the page.

Please note that requests via e-mail or any other means of communication will not be processed.

As part of the process, you will be prompted to upload relevant supporting evidence:

• Copy of the Confirmation of Payment email received after you completed your booking.
• Bank transfer slip (in case you completed your payment off-line).
• If applicable, written evidence justifying your absence on the test day:
  a) Official medical certificate signed and stamped by a registered practitioner.
  b) Police report, death certificate, other official statements.

The British Council will make the repayment using the same means of payment you used for the initial transaction.